Privacy Policy

Privacy Policy

This Privacy Policy explains how this website collects, uses, and protects customer information when you browse our website, place an order, request support, or contact us through WhatsApp.

By using this website, purchasing a subscription, or contacting support, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that customers provide directly when placing an order, contacting support, requesting a trial, or asking for setup help.

This may include:

  • Name or order name
  • Contact details used for order or support communication
  • WhatsApp number if you contact us through WhatsApp
  • Device type, such as Firestick, Samsung TV, Android TV, Windows, phone, or tablet
  • Plan selection, subscription length, and number of devices
  • Order details and payment confirmation status
  • Support messages, screenshots, or error details you choose to send

We do not ask customers to send unnecessary personal information. For faster help, customers should only send details relevant to their order, device, setup, or support request.

2. How We Use Customer Information

We use customer information to process orders, deliver digital subscription access, provide setup support, answer questions, and help with troubleshooting.

Information may be used to:

  • Confirm and process orders
  • Send subscription access details
  • Provide setup instructions
  • Help customers choose the correct plan
  • Respond to WhatsApp support messages
  • Review refund requests according to our Refund Policy
  • Fix login, buffering, app, or device setup problems
  • Improve website content, support pages, and customer experience

3. WhatsApp Support

Support is handled through WhatsApp for faster communication. When you message us on WhatsApp, your phone number, display name, message content, screenshots, and device details may be visible to support.

Use the contact page if you need help with plans, trials, installation, renewals, or troubleshooting.

Customers should avoid sending sensitive information that is not required for support. We do not need personal documents, private account passwords unrelated to your order, or banking passwords to help with IPTV Smarters Pro setup.

4. Order and Payment Information

Orders may be processed through third-party payment providers or e-commerce checkout tools. Payment processors may collect and process payment details according to their own privacy policies and security standards.

We do not need your full payment card details to provide setup support. Customers should never send full card numbers, bank passwords, or private financial login details through WhatsApp.

5. Digital Delivery Information

Because our products are digital subscription access services, we may store order-related details needed to confirm delivery, activation, support history, and refund review eligibility.

Digital delivery may include:

  • Plan purchased
  • Subscription duration
  • Number of devices selected
  • Delivery status
  • Setup instructions sent
  • Support messages related to the order

6. Device and Setup Information

To provide proper setup support, we may ask for your device type and app setup method. This helps us send the correct instructions for Firestick, Samsung TV, Android TV, Windows, Roku alternatives, phones, tablets, or compatible IPTV players.

Helpful setup pages include:

7. Cookies and Website Analytics

This website may use cookies, analytics tools, or platform features to understand website performance, improve navigation, and measure how visitors interact with pages.

Cookies may help with:

  • Website functionality
  • Checkout experience
  • Traffic analytics
  • Page performance
  • Marketing and conversion tracking where enabled

You can control cookies through your browser settings. Blocking some cookies may affect website or checkout functionality.

8. Sharing Information

We do not sell customer personal information. Customer information may be shared only when necessary to operate the website, process orders, provide support, comply with legal obligations, or protect the business from fraud, abuse, or payment disputes.

Information may be processed by:

  • E-commerce platform providers
  • Payment processors
  • Website hosting or technical service providers
  • Analytics or security tools
  • Support communication tools such as WhatsApp

9. Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no website, payment system, or messaging platform can guarantee perfect security.

Customers should also protect their own information by avoiding suspicious links, unsafe app files, fake login pages, and unknown third-party sources.

10. Customer Responsibilities

Customers are responsible for providing accurate information when placing orders or requesting support. Wrong device details, incorrect contact information, or unclear support messages may delay delivery or troubleshooting.

Before placing an order, customers should review the Terms of Service, Refund Policy, and plan details.

11. Data Retention

We may keep order and support information for as long as needed to provide service, handle renewals, review refund requests, respond to payment disputes, maintain business records, or comply with legal requirements.

Support messages may be retained when they are relevant to order delivery, troubleshooting, refund review, or dispute protection.

12. Customer Requests

Customers may contact support to ask questions about their order information or request that unnecessary support information be removed where possible. Some order records may need to be retained for business, security, payment, or legal reasons.

Use the contact page to reach support through WhatsApp.

13. Third-Party Links and Apps

This website may reference third-party apps, IPTV player apps, app stores, payment processors, or communication tools. We do not control third-party privacy practices, app availability, app updates, or external websites.

Customers should review third-party terms and privacy policies before using external services.

14. Children’s Privacy

This website and its services are intended for customers who are old enough to make purchases and manage digital subscription orders under applicable rules. We do not knowingly collect information from children for independent purchases.

15. Policy Updates

We may update this Privacy Policy when needed. The version posted on this page applies to website use, orders, and support interactions after the policy is published or updated.

16. Contact

If you have questions about this Privacy Policy, your order, setup, or support request, contact us through the contact page.

IPTV Smarters Pro is a media player application. This website is not the official IPTV Smarters Pro developer website and is not affiliated with the app developer. We provide subscription setup support and access details for compatible IPTV services.